The following terms are applicable to all valet bookings.

Bookings:

All bookings are made in good faith and we will honour them subject to prevailing weather conditions.

We cannot undertake any work in heavy rain or in conditions where the temperature is at or around freezing point.  We may be able to undertake Mini-valets in very light drizzle.

If a valet has to be cancelled due to poor weather we will rebook it on the earliest mutually convenient date.  Should this not be acceptable in the case of one-off valets then a cancellation charge will not apply.

Cancellations:

We remind all customers the day before the valet that it is due.  Cancellation charges apply as follows:

• One-off valets; 50% of the quoted price will be payable if the valet is cancelled on the day before the valet is due, 100% is payable for cancellations or no-shows on the due date of the valet.
• Care Plan customers; 25% of the booked service price is payable for cancellations on the day before the valet is due, 50% is payable for cancelations or no-shows on the due date of the valet.
• The first appointment for each new customer will treated as a one-off service if the appointment is cancelled.

Clenz Ltd is not liable to pay compensation for valets being delayed by bad weather.

Payment:

Payments are accepted via cheque or BACS transfer.  One-off bookings are payable by cheque on the day of the valet.

Accounts:

We offer an instant account facility to all our Care Plan customers.  Terms are payment within 30 days of the invoice date or by other mutually agreed arrangement.  Late payment reminders may attract charges.  Account facilities may be withdrawn at any time.  Accounts for companies (Limited or otherwise) are deemed to be personally guaranteed by the originating customer.

Pricing:

We revise our prices in August of each year or whenever an exceptional circumstance dictates.  We do not communicate these changes other than via our website.

Any price that you have been quoted (in writing or via email) is the maximum price that you will pay for the quoted service, subject to general price revisions.

For vehicles that are suitable for our Flex Interior option we will quote a price based on the initial inspection of the vehicle. This price will not be exceeded on the initial service. On subsequent services we will charge up to 30 minutes extra time (£15.00) should the vehicle require additional work to bring it up to an acceptable standard. This allows us to cater for periods of vehicle usage that are heavier than usual. We will make such charges on a non-consultative basis unless we are informed otherwise.

For Care Plan customers whose plan includes Mini-valets we will charge extra in 15 minute increments at our standard charging rate to deal with cars that are sufficiently dirty to not be effectively cleaned within the pre-agreed rate.  We apply such charges unless we are informed otherwise.

Our current standard charging rate is £30.00 per hour.

All prices shown are for guidance only and may be subject to additional charges for heavily soiled cars, eg excessive tar deposits (exteriors) or excessive dog hair (interiors).

Travel charges:

For Care Plan customers no charge is made for work carried out within a 10 mile radius of Kendal (LA8 9DP). Thereafter, a charge of £8.00 is made for each subsequent 10 miles traveled or part thereof. The charge is calculated on the outward journey only. For one-off customers outside a 10 mile radius of Kendal (LA8 9DP) the first 10 miles free of charge does not apply.

Specifications:

Valet & Detail specifications are subject to change without notice.

Paint and wheels condition:

It is the customer’s responsibility to inform us if the vehicle has had a paintwork repair or alloy wheel refurbishment.  Depending on the process used these repairs may not be as durable as the original surface and may be damaged by our own products and processes.  If we have not been informed of such repairs we will not be liable for any damage caused.

Health and safety:

Please keep all pets and children away from the area in which we are valeting.  We use electrical machinery including high pressure washing equipment which is dangerous to use by untrained persons.  We also use powerful chemicals that may be dangerous to ingest or make contact with.

Our public liability insurer is Groupama, policy number P0105359/0.

Care Plans:

Either party may terminate a Care Plan without due notice.